0800 599 9616
0800 599 9616Specialising in secure patient transport and therapeutic observations for individuals with mental health needs.
Transcare Secure Services provides a professional and caring service to all users. We provide experienced Mental Health and Learning Disability Nurses as well as Healthcare Assistants. All our staff receive a wide range of training, recognising the needs and behaviour of individuals. We ensure equality and diversity at all levels.
We understand that the individuals we transport require more than just a vehicle and a driver; they need a team that is trained, empathetic and professional.
Transcare Secure Services specialises in providing secure ambulance service and therapeutic observations for Adults, Children & Young People, with mental health conditions, challenging behaviours and other areas of care or complex needs.
We work with the NHS, private hospitals, social services, local authority, police and justice system.
Transcare Secure Services Ltd, established in 2018, to deliver high-quality patient transport services for both adolescent and adult service users around the United Kingdom.
Transcare provides a professional and caring service, service users come first, ensuring their time with us is as comfortable and therapeutic. Our clinical experience will ensure that the users of our service are cared for throughout their journeys.
Based at the Gee Business Centre in Birmingham, we operate nationally, working alongside NHS Trusts, private hospitals, local authorities and commissioning groups to deliver seamless, professional services.
Our service is delivered by experienced Mental Health and Learning Disability Nurses and Healthcare Assistants who provide a professional, compassionate, and person-centred approach to care. All staff receive comprehensive training in mental health support, including basic life support, de-escalation, safeguarding, safe patient handling, and recognising the needs and behaviours of individuals.
Our discreet, comfortable, and fully compliant vehicles further support a safe and dignified environment throughout every journey.
Guided by the principles of Safe Care and a person-centred approach, we are committed to protecting the safety and well-being of our service users at all times. Our teams receive extensive training in mental health, de-escalation, and complex care, enabling them to consistently deliver the highest standards of support.
Our teams are extensively trained in mental health, de-escalation and complex care, maintaining the highest standards at all times.
We offer a highly trained, diverse team of healthcare professionals dedicated to working together effectively with our service users and stakeholders, forming the basis of our therapeutic and working relationships.
Available 24 hours a day, 365 days a year — we are there when healthcare providers and service users need us most.
Upholding the importance of honesty, candour and reliability and ensuring that we act with the best intentions and for the right reasons.
Recognising the strength that our diversity offers, we actively seek to treat everyone fairly and as individuals and promote an inclusive approach to our services.
Fully registered, inspected and compliant with all relevant UK regulatory bodies.
Our secure ambulances are specifically designed to offer security and comfort. Fleet and crew available 24/7, 365 days a year.
We provide fast, reliable, and specialist secure transport services for individuals liable to be detained under the Mental Health Act 1983 (amended 2007), delivering safe and dignified transfers to and from A&E departments and routine medical appointments. Our highly trained staff are experienced in supporting individuals presenting with high risks of absconding, self-harm, or aggressive behaviours, ensuring a calm, therapeutic, and secure environment at all times. We offer a coordinated, end-to-end service, including patient repatriation, working closely with healthcare professionals to maintain continuity of care while prioritising safety, comfort, and professionalism throughout every journey.
We provide specialist secure transport services for children and young people subject to criminal or welfare court orders, delivering a safe, compassionate, and dignified experience. Our highly trained staff adopt a respectful and attentive approach, working collaboratively with partner agencies to ensure all complex, clinical, and behavioural needs are effectively understood and met throughout every journey.
We safely escort patients to and from their appointments under Section 17 leave, remaining with them as required and ensuring their comfort, dignity, and safety are maintained throughout the entire journey
We work in close partnership with clinical teams and the police to coordinate safe, secure, and timely transport for individuals being assessed under Sections 135 and 136, ensuring a professional, dignified, and person-centred approach at all times.
We work in close coordination with your team to provide secure escort services for service users attending court hearings and sentencing, ensuring the appropriate level of security is maintained while upholding dignity, safety, and professionalism at all times.
We provide a Therapeutic Observation service for patients in hospital wards, A&E departments, and places of safety (Section 136 suites), delivering compassionate, attentive, and person-centred support to promote safety, dignity, and wellbeing at all times.
We work with NHS Trusts, ICBs, private hospitals, local authorities and individuals to provide tailored solutions.
Get in Touch → 📞 Call 0800 599 9616Updates from Transcare Group — industry news, service developments and team highlights.
Transcare Group has been rated Good in the recently release report......
Read More →We are pleased to publish the findings of our 5 pilot assessments and want to thank each local authority for agreeing to take part.
Read More →CQC’s annual report on our work to enforce the Ionising Radiation (Medical Exposure) Regulations in England has been published.
Read More →For media enquiries, press releases or partnership announcements, please contact our team.
Media Enquiries →Help us deliver compassionate, specialist ambulance services to those who need it most.
We welcome speculative applications from dedicated healthcare and transport professionals. Send us your CV and tell us how you can contribute.
Gee Business Centre
Holborn Hill, Birmingham
B7 5JR
24 hours a day, 365 days a year
We'll respond as a priority. For urgent matters, please call directly.